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Shipping & Returns
WE SHIP WORLDWIDE.
Hook carries out domestic and international shipments.
The transport of the items purchased is done through Tourline Express or Correos Spain (Baleares, Canarias, Ceuta and Melilla) for shipments to Spain and Spain Post for international shipping. In order to avoid incidents in the delivery (erroneous addresses, inability to find someone at home, etc.) it is essential to complete the form correctly, it is advisable to fill in the box related to the mobile phone contact.
The estimated time to receive orders in Spain is 24 to 48 hours in the case of Tourline Express and 1 to 5 working days in the case of Correos Spain. Delivery times refer to working days and are counted from the time the order leaves Hook's central warehouse (orders usually leave within 24-48 hours of the warehouse). Shipments will be made from Monday to Friday, not holidays and will be subject to the specifications of our logistics operator.
The delivery time for international shipments will depend on the transit times of the logistic operator of Hook.
It is only possible to change an item during the first 7 (seven) days after the receipt of the item, being the change for another of the same amount or higher amount by paying the price difference.
The amount of the purchases is not refunded except in case of damage. That is why we carefully review our products before shipping to avoid such circumstances.
The item must be shipped with its original packaging and the cost of shipping will be borne by the customer.
In case you want to change the product for another available on the website www.hookeshop.com, the User must send an e-mail to the email address email@example.com specifying the chosen change option, as well as the number of Order and the product you want to change.
PROCESS OF CHANGES AND RETURNS
The shipping costs originated by the change must be paid in any case by the User.
Once Hook has received the product and has verified that it meets the following conditions: 1. It must not have been used, washed or damaged. 2. Must be returned in the original packaging; Hook will proceed to send the new article.
If your change or return can not be accepted due to your failure to comply with the conditions stated above, Hook will contact you immediately.
In the event that Hook has sent by mistake an article different from the one requested or that the quality of the same is not adequate, the User can write an e-mail to firstname.lastname@example.org to correct it as soon as possible. In the event that the period of 7 (seven) days has elapsed and you wish to make a change, the User must send an e-mail to email@example.com telling Hook your case and the reason why you want to do it, The company to seek a satisfactory solution for the User.
In the case of defective products, Hook will, as appropriate, repair, replace or refund; Steps that will be taken by Hook.