Shipping & Returns


Hook carries out domestic and international shipments.

The transport of the items purchased is done through Nacex or Correos Spain (Baleares, Canarias, Ceuta and Melilla) for shipments to Spain and Spain Post for international shipping. In order to avoid incidents in the delivery (erroneous addresses, inability to find someone at home, etc.) it is essential to complete the form correctly, it is advisable to fill in the box related to the mobile phone contact.

The estimated time to receive orders in Spain is 24 to 48 hours in the case of Nacex and 1 to 5 working days in the case of Correos Spain. Delivery times refer to working days and are counted from the time the order leaves Hook's central warehouse (orders usually leave within 24-48 hours of the warehouse, this period may be delayed in the period of offers, promotions or special dates such as Christmas). Shipments will be made from Monday to Friday, not holidays and will be subject to the specifications of our logistics operator.

The delivery time for international shipments will depend on the transit times of the logistic operator of Hook.