EXCHANGES AND RETURNS (Clothes)
WE EXTEND THE DEADLINE FOR EXCHANGES AND RETURNS UNTIL 15/01/2023
Sweaters, cardigans, shirts, sweatshirts, t-shirts, jackets and polos (except outlet) have free changes and returns included for orders destined for the Iberian Peninsula. The term to be able to make the change is 15 (fifteen) calendar days after the receipt of the order.
In case of wanting to change the product, the User must send an e-mail to the email address firstname.lastname@example.org specifying the option of change chosen, as well as the order number and the product that he wishes to change.
You can make any change or return in our Store C / Santa Teresa, 12 (Madrid).
It is only possible to change an item during the first 15 (fifteen) days after the receipt of the same, being the change for another of the same amount or higher amount by paying the price difference. The item must be shipped with its original packaging and the cost of shipping will be borne by the customer. In case you want to change the product for another available on the website www.hookeshop.com, the User must send an e-mail to the email address email@example.com specifying the chosen change option, as well as the number of Order and the product you want to change.
PROCESS OF CHANGES AND RETURNS
The shipping costs originated by the change must be paid in any case by the User. Once Hook has received the product and has verified that it meets the following conditions:
1. It must not have been used, washed or damaged.
2. Must be returned in the original packaging; Hook will proceed to send the new article.
If your change or return can not be accepted due to your failure to comply with the conditions stated above, Hook will contact you immediately.
In the event that Hook has sent by mistake an article different from the one requested or that the quality of the same is not adequate, the User can write an e-mail to firstname.lastname@example.org to correct it as soon as possible. In the event that the period of 14 (fifteen) days has elapsed and you wish to make a change, the User must send an e-mail to email@example.com telling Hook his case and the reason why he wishes to do it, treating
The company to seek a satisfactory solution for the User. In the case of defective products, Hook will, as appropriate, repair, replace or refund; Steps that will be taken by Hook.